Frequently Asked Questions

Ordering and sizing

How do I choose my size?

Choose an available color and size on the product page. Compare the measurements in the size guide with a shirt you already own. Availability varies by design and color.

Are your shirts made to order?

Yes. Production typically takes 2–5 business days before shipment, with additional transit time. Estimates may be longer during busy periods.

Can I change or cancel an order?

Email Ruckborne301@gmail.com as soon as possible with your order number. Changes and cancellations cannot be guaranteed once production begins.

Delivery

What does shipping cost?

Available shipping options, charges, and delivery estimates are shown at checkout before payment. See our Shipping policy.

Do you ship internationally?

See our international shipping page for current destination information and the interest list. Checkout determines whether delivery is available for your address and selected items.

How can I track my order?

Tracking details are provided when your order ships. Items may ship separately. If you need help, email us with your order number.

Returns and support

What if an item is damaged or incorrect?

Contact us promptly, within 30 days of delivery, with your order number, a description, and photos of the item and packaging. We will review the issue and arrange a replacement or refund for a confirmed problem. Do not mail a return before receiving instructions.

Can I exchange a shirt for a different size?

Made-to-order items cannot be returned or exchanged for a change of mind or an incorrectly selected size, except where applicable law requires otherwise. Please check the size guide before ordering. Read our Refund policy.

Who can wear Ruckborne?

Our collection is for veterans, service members, military families, and anyone who connects with faith, service, and purpose.

How do I contact you?

Email Ruckborne301@gmail.com or use our contact form. Include your order number for order support.