Refund policy

Made-to-order items

Each item is made to order. We do not accept returns or exchanges for a change of mind or a size selected incorrectly. Please review the size guide before ordering.

Damaged, defective, or incorrect items

If your item arrives damaged, defective, misprinted, or different from what you ordered, email StillServingCompany@gmail.com promptly, within 30 days of delivery. Include your order number, a description of the issue, and clear photos of the item and packaging. We will review the issue and arrange a replacement or refund for a confirmed problem at no additional cost.

Please contact us before sending any item back. We will provide instructions if a return is needed.

Missing orders

If your order has not arrived, contact us within 30 days after the estimated delivery date so we can investigate.

Order changes and cancellations

Contact us as soon as possible to request a change or cancellation. We cannot guarantee changes or cancellations once production has begun.

Refunds

Approved refunds are issued to the original payment method. Your bank or payment provider may require additional processing time.

This policy does not limit any rights you have under applicable consumer law.